Field Service Technician

Clarksville, TN, US, 37040

Date:  Feb 4, 2024
Microvast, Inc.

We are committed to providing our customers with outstanding selection and value, the highest quality products and superior customer service. Inspired by the values upon which we began our company, we remain dedicated to our customers, our associates, and our communities.

Position Description

The Field Service Technician will be responsible for diagnosing, repair, and customer support for Microvast. They will be the face of Microvast to our customers and partners after the sale and for the life of the system. They will directly work with customers and partners from OEMs to end users to resolve issues, warranty claim management, and spare parts management both onsite and at our facilities. They will work with the field service team to continuously drive customer satisfaction and improvements. 
 

Job Responsibilities

•    Reports to Service Manager
•    Directly support customers both remotely and onsite at their locations
•    Provide remote assistance via video, phone, email 
•    Develop/implement service and diagnostic procedures
•    Teach technical training program to both internal and external groups
•    Lead internal and external technicians through diagnostics remotely and on-site 
•    Report quality issues and ‘lessons Learned’ to drive continuous improvement
•    Assist engineering with root cause analysis 
•    Provide warranty claim validation, reviewing, and processing
•    Maintain detailed paperwork and documentation for repairs and assigned tasks
•    Liaison with Global customer service teams
•    Work remotely with little/no direct supervision 

Qualifications

•    Associates Degree in Engineering, Automotive Technology, or related field preferred
o    0-3 years’ experience in diagnostics/EV’s/Hybrids/related field with 2-year degree
o    5+ years’ experience in diagnostics/EV’s/Hybrids/related field with certifications
•    Strong planning, organizational, communication and writing skills
•    Strong knowledge of computers, MS office, and electronics
•     High voltage, Electric Vehicle, CAN, PCAN experience beneficial
•    Ability to work independently and be held accountable for committed actions
•    Familiar with occupational safety regulations for performing work on and around high voltage  
•    Must be open to travel, occasionally on short notice up to 40-60%
 

Physical Requirements

Summary

We are an equal opportunity and affirmative action employer and is looking for diversity in qualified candidates for employment:  Disabled/Veteran.  


Nearest Major Market: Clarksville
Nearest Secondary Market: Nashville